Your right to Cancel
Customers have 14 days from the acceptance of a quotation and agreement of installation date in which to cancel the installation. After this time the customer agrees to pay all reasonable costs incurred by Mac's Flooring Limited, in respect of goods ordered from suppliers for the cancelled contract. Where the date of installation is less than 14 days from the agreement being made then the right to cancel does not apply.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted traders in the first instance on 0117 981 2929.